I recently got a Refresh facial that they had on special also by Michelle. Let me just say, it was the most relaxed I have ever been! She started out by asking me about my skin type and regime so she could use the right products on me. The room was quiet with soft music, dark and a comfortable temperature. Michelle explained each product she was using and had great technique. I was a little nervous having never had a facial but this was great and outstanding for the price. They were on special for $40, normally $95! Be sure to check Groupon and Gilt for their specials they run because you will love it and never go anywhere else.